1. Scope
This policy applies to all furniture and home furnishing products ordered by consumers in the United States through the Vintageeyewearllc (vintageeyewearllc.com) website.
It defines the conditions for order cancellation, the associated procedures, and the rules relating to refunds.
2. Time Limit for Cancellation Requests
Users may submit an order cancellation request within 24 hours following order confirmation.
If the order has already been shipped, the cancellation request cannot be processed directly; in this case, the Return Policy applies.
3. Cancellation Procedure
Users must submit cancellation requests through the official customer service channels:
Phone: +1 (407) 891-4861
Email: info@vintageeyewearllc.com
The user must provide the order number, full name, and shipping address so that customer service can verify the status of the order.
Customer service will confirm the order status and whether the order can be canceled within 24 hours after receiving the request.
4. Cancellation Conditions
Order Not Yet Shipped:
The order may be canceled directly, and an eligible refund will be issued.
Order Already Shipped:
Direct cancellation is not possible; the user may refuse delivery or follow the Return Policy to request a refund.
5. Refund Policy
Once the order cancellation has been confirmed, the refund will generally be processed within 2 business days and issued to the original payment method.
The refund will include the eligible amount paid for the canceled product and applicable taxes included in the original order total, subject to the applicable cancellation and refund conditions.
6. Shipping Status
If the order has already been shipped, the user may refuse delivery.
The refund will generally be processed within 2 business days after the shipment arrives back at the warehouse and the applicable return condition has been verified.
If the return is completed by refusing delivery, the user will not be responsible for return shipping costs, and the applicable return shipping costs will be covered by Vintageeyewearllc.
7. Customer Service Contact
Company Name: VINTAGE EYEWEAR LLC
This website is owned by VINTAGE EYEWEAR LLC
Address: 2807 LARKIN ST, PENSACOLA, FL 32514, United States
EIN: 88-3031621
Phone: +1 (407) 891-4861
Email: info@vintageeyewearllc.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time).
Please contact us via email; we will respond within 24 hours.
8. Notes
To help ensure that a cancellation request is submitted within the applicable time period, please submit the request as soon as possible, before the order enters the shipping process.
The user should remain reachable so that customer service can verify the relevant information.
This Cancellation Policy applies only to orders placed through the official Vintageeyewearllc website.